What Data We Collect and Why
When you open an account with us, we collect the details you provide during registration — your name, email address, and contact number. When you make a deposit or withdrawal using DANA, OVO, or GoPay, we record the transaction reference and wallet identifier to verify the
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payment and keep your account balance accurate. We do not store full wallet credentials or PINs. We also collect device data and session logs to detect unusual access patterns and keep your account secure. If you contact support, the conversation history is retained so we can
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follow up properly. Data shared with payment processors is limited to what those rails require to complete the transaction — nothing more. We may also use anonymised, aggregated usage data to understand how the lobby is navigated, so we can improve it. We do not sell
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your personal data to third parties. Retention periods vary by data type: transaction records are kept as required by applicable financial compliance rules; session logs are cleared on a rolling basis. All of this applies where local law permits and in eligible regions only.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.